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Privacy policy 

In operating our store, it is essential for us to collect essential information from you. However, we at Promeal take your privacy seriously and in no way store, misuse, or share this information with any third-party websites. Your personal data will only be recorded on a voluntary basis when you submit information through subscription forms for various purposes on the website. Promeal however can track and record your activities on the website for statistical purposes and can further use it to personalize your experience on the website. 


Shipping Policy

# Shipping Policy

**Last Updated: January 8, 2024**

Welcome to Promeal! We are committed to providing you with the highest quality live feeder insects for your exotic pets and reptiles. To ensure a seamless shopping experience, we have outlined our Shipping Policy below to guide you through the shipping process, including shipping methods, delivery times, and important considerations.

## 1. Shipping Methods

### Standard Shipping

We offer standard shipping services to deliver your live feeder insects to your doorstep. Standard shipping is available for all orders and is the default shipping option unless otherwise specified.

### Express Shipping

For customers who need their orders expedited, we offer express shipping. This service comes at an additional cost, and delivery times may vary depending on your location. Please note that express shipping may not be available for certain products or destinations

## 2. Order Processing Time

All orders are typically processed within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.

## 3. Shipping Time

Shipping times vary depending on your location and the shipping method selected:

- **Standard Shipping:** Standard shipping typically takes 5-7 business days for delivery.

- **Express Shipping:** Express shipping delivers your order within 2-3 business days. Please note that delivery times may vary for remote or hard-to-reach areas.

## 4. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. You can view the shipping cost during the checkout process before finalizing your purchase.

## 5. Shipping Restrictions

Please be aware of the following shipping restrictions:

- **Live Arrival Guarantee:** We are committed to ensuring that your live feeder insects arrive in good health. However, extreme weather conditions (both hot and cold) can affect the safety of the insects during transit. In such cases, we may delay the shipment until conditions are suitable for safe transport.

- **International Shipping:** Currently, we only offer shipping within India. We do not ship internationally.

## 6. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment.

## 7. Address Accuracy

It is crucial to provide accurate and complete shipping information during the checkout process. Promeal is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping addresses provided by the customer.

## 8. Damaged or Missing Items

If your order arrives with damaged or missing items, please contact our customer support team within 48 hours of receiving your order. We will work to resolve the issue promptly.

## 9. Returns and Refunds

For information regarding returns and refunds, please refer to our Return and Refund Policy

## 10. Contact Us

If you have any questions or require assistance regarding our Shipping Policy, please feel free to contact us. Our dedicated customer support team is here to assist you.

Thank you for choosing Promeal for your live feeder insect needs. We appreciate your trust in our products and services.

*Promeal reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.*

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